Sherpa Walking Holidays: FAQ Self-guided tours

Besides the activity and the destination the most important thing about choosing your trip is making sure it suits your background and physical abilities. To help you select the right trip we've classified our self-guided cycling tours into the following grades: Easy, Moderate and Challenging. The grade is clearly shown on each brochure and web page at the top of the block listing departure dates.

CYCLING GRADE Easy
Gentle terrain, four to six hours cycling per day without steep climbs or vertiginous mountains.

CYCLING GRADE Moderate
Rolling uplands, five to six hours cycling per day with some uphill climbs and the odd longer day.

CYCLING GRADE Challenging
Real mountains like the Alps or the Pyrenees, six to eight hours cycling with longer ascents and perhaps a scramble on a ridge and rough conditions underfoot on occasion.

CYCLING GRADE Challenging Plus
Challenging trips are made more difficult by factors such as altitude, long ascents, backpacking or longer cycling days. Please read the brochure and dossier very carefully for trips of this grade and ensure that you are fit enough to cope.

If you want more advice on whether a particular trip is right for you, please call us in London, England on *44 208 577 2717 or e-mail us: sales@sherpa-walking-holidays.co.uk Our staff will be able to help you choose the trip that’s right for you by asking detailed questions about your outdoor background, physical activity, and preferred style of travel. We want you to be on the right trip just as much as you do yourselves.

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What will I have to carry?

A daypack or panniers with lunch, water bottle, first-aid kit, waterproofs, camera. Your main baggage is transported each day from hotel to hotel.

Where will I stay?

Sherpa will pre-book and pay for your accommodation, normally in double or twin-bedded rooms, with en-suite facilities when available, which is 95% of the time. However we do get to some remote spots where there is little or no choice of accommodation, and then facilities may be limited. In larger towns such as Florence or Siena our preferred hotels are often located in the old part of town, away from the main tourist scene but close to local points of interest like small shops and colourful markets.

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How about the food?

All breakfasts are included, together with other meals as specified ‘Sherpa Notes’ on each web page, in the brochure and dossiers. We like to include evening meals, but where these are not included there is always somewhere nearby (often a choice of places) where you can obtain a good meal. When we include meals, these are from a fixed (‘table d’hote’) menu of two or three courses. Drinks, tea, coffee (except for tea and coffee with breakfast) are not normally included. Vegetarians and ‘vegetarians plus fish’ can be catered for; please tell us of this requirement when booking – there is a space on the booking form. We may also be able to accommodate more restricted diets, but it is best to call us about these before booking. Packed or picnic lunches are not generally included on our self-guided tours, but many overnight stops are in small towns and villages where picnic materials can be bought from local shops before you start the day’s walk; alternatively a packed lunch can be ordered the evening before from your accommodation. There is sometimes a café or restaurant en route where you can get a sit-down lunch.

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How do I get to the starting place?

We explain in the Trip Dossiers and in more detail in the Route Notes how to reach the starting point and return to the airport at the end of the tour by means of public transport (train, bus and taxi). European train timetables are now readily available on the Internet. Transfers between the airport and the starting and finishing points of the tour are not normally included in the tour price – again with some exceptions. Where these transfers are included this is primarily for ‘full package’ customers (i.e. with flights included in the tour price), but ‘land only customers (i.e. without flights included) may also be able to take advantage of them, if you let us know your flight details.

I’m travelling on my own can I go on a self-guided tour?

Yes you can cycle on your own. For singles, a Single Supplement fee must be paid; this is to cover the extra cost of single rooms, single occupancy of double or twin rooms, of baggage transfers for one rather than two customers, and of a set of route notes and maps for one rather than two people.

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Are there escorted group departures on any of the cycling routes?

No, there are no scheduled escorted cycling departures, however for groups of 4 or more we can quote for a private escorted group.

Are there any Sherpa Independent Self-guided cycling tours that my whole family could take part in?

Yes, although your children will need to be as fit and as motivated you are. Our experience is that many (not all) children from 11 years upwards can enjoy taking part in a Sherpa cycling holiday of easy or moderate grade. You will be responsible for your children’s behaviour and for ensuring that they are safe on their bikes and can complete the programme.

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What’s included in my Sherpa cycling tour?

For UK-based full package customers - Flights from a UK airport to the most convenient airport for the tour, or surface transport eg. rail as an alternative to flights where applicable.

Accommodation and meals as specified on the web, in the brochure and dossier.

Transfer of baggage (one piece of baggage per person, not more than 20kg) from one hotel to the next each time than you move on during a tour.

Specially researched detailed Route Notes.

Maps at a suitable scale for the days ride, usually with the cycling route highlighted.

A plastic case to carry the map and Route Notes in and to keep them dry.

In some cases a book or general guidebook with background information on the area of the tour.

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Where can I get more detailed information?

First of all from the trip Dossiers. These are detailed fact sheets, one for each tour, identified by the 3-letter trip code. Our dossiers are available from our web site either as downloads or via email; alternatively we can e-mail or mail or fax to you the dossiers you would like to see. For more specific enquiries, please contact us in London by phone on (*44) 208 577 2717, by fax on (*44) 208 572 9788 or by e-mail sales@sherpa-walking-holidays.co.uk. Our office is open on Mondays to Fridays from 9.00 am to 17.00pm UK time (often later) and on Saturdays from 10.00am to 14.00pm.

Booking a Trip

Can I make a provisional booking?

In general, not for a self-guided tour. Our Independent self-guided tours are in principle available starting on any date (in some cases restricted for UK-based full-package customers to one or two days per week on account of flight availability), and we are usually able to provide your first choice of starting date. Simply complete the booking form.

However if you need to fit your tour dates with flights obtained elsewhere or with other travel arrangements not yet finalised, then it is best to give us a call before sending us the booking form. Don’t commit to buying flights elsewhere without ensuring that we can confirm your land arrangements first.

How do I book?

First decide on the date you want to travel, if possible with alternative starting dates in case your first choice is not available, and any extra nights you may wish to include. Complete the booking form in the Brochure or on our web site, inserting the prices as given on the website, in the brochure (or on the separate price list) and adding in the prices you have been quoted for any extra nights or other extras. If you are a single on an Independent self-guided tour, add the single supplement fee. If your holiday package included British Airways flights full payment for these must be made at the time of booking. Total the prices for all members of your party. £100 per person plus any British Airways flight costs is required as a deposit. If you are booking within 56 days (8 weeks) of the start date the full payment will be due as soon as the trip is confirmed. If you are buying travel insurance from Sherpa include this amount in addition to the deposit payment. Indicate method of payment - normally cheque or credit card (e.g. Access or Master) or debit cards (e.g. Switch or Delta). Add card details or enclose a cheque. Note that for payment of the balance of the tour price and British Airways flight costs, payment by credit card is subject to a 2% surcharge. Sign the form (if faxed or mailed).

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Can I book an extra night along the route?

Yes. Extra nights should be booked at the same time as the rest of the tour, i.e. you should include them on your booking form. The cost varies according to the actual cost of the room; call us for a quotation before you book. We may also be able to suggest which place it might be nice to stay an extra night in.

Do I need travel insurance?

Yes. This should cover cancellation, loss/theft of personal possessions and/or money, medical expenses and should be valid for the region to which you are travelling and for the activities you are undertaking. Nowadays many customers have their own multi-trip travel insurance, but check on its validity for your trip. If you require insurance we offer insurance, which is designed for our trips.

What is the ‘Single Supplement’?

The ‘Single Supplement’ fee on an independent self-guided tour reflects (a) the additional cost of a single room, or of single occupancy of a double or twin room, rather than two customers sharing a room; (b) the additional cost of baggage transfers for one customer rather than two; (c) the additional; cost of providing a set of route notes and maps for one customer rather than two.

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Can I change the date of travel after I book?

Yes, but…as a considerable amount of work is involved in reserving hotel accommodation an amendment fee of £25 per person is payable. It may not be possible to change flight dates or times, but if they can be changed an amendment fee of £25 per person is also charged. For date changes 56 days or less before the start date of the tour, cancellation charges may apply.

What if I have to cancel?

Inform us in writing (which can be faxed or e-mailed) as soon as you are sure that you will have to cancel. Insurance companies insist on written cancellation. The date that we receive your written statement of cancellation is the date from which cancellation fees/insurance claims will be calculated.

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And after I Book?

How should I prepare for the trip?

We emphasise that whatever the grade of the cycling it is important that before you start the trip you must be in good physical shape and you must be accustomed to cycling the distances indicated in the dossier for the particular tour. The best way to ensure this is to go for a number of rides during the weeks immediately preceding your departure. Further hints on getting and staying fit are given in the ‘Pre-departure Information’ leaflet, which is sent to you with confirmation of booking. You will also need to ensure that you apply in good time for any requisite visas or vaccinations (nowadays few vaccinations are needed for Europe, but check anyway).

What do I need to bring?

An equipment list is included in the ‘Pre-departure Information’ that is sent to you with confirmation of booking. If you have any questions please call us or e-mail us.

How do I get to the starting place?

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If you cannot find the answer to your question, please call us on +44 (0)20 8577 2717 or email us on sales@sherpa-walking-holidays.co.uk.